At ElderMart, we maintain strict quality checks to ensure you receive the best products. Your satisfaction is our priority, and we are committed to making your shopping experience smooth and transparent.

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

•        The product must be in the same condition as received — unworn, unused, and with original tags intact

•        The seal of the product must not be broken or tampered with

•        The product must be in its original packaging

•        The serial number must not be tampered with

•        You must provide the receipt or proof of purchase

 

⚠️  Returns will NOT be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with.

2. How to Initiate a Return

To start a return, please contact us at eldermart@elder-india.com with the following details:

1.     A clear unboxing video showing the issue

2.     A copy of the physical/digital invoice

3.     Your Order ID and contact details

 

Please note that returns must be requested before sending the product back. Items sent back without first raising a return request will not be accepted.

Once your request is reviewed and verified, our team will guide you with the appropriate next steps, including the return shipping address and label.

3. Exceptions & Non-Returnable Items

Certain items are not eligible for return, including:

•        Perishable goods (food, flowers, plants)

•        Personal care and beauty products where the seal has been opened

•        Custom or personalized products

•        Hazardous materials, flammable liquids, or gases

•        Sale items and gift cards

4. Wrong or Damaged Products

If you receive a wrong, defective, or damaged item, please contact us within 48 hours of delivery at eldermart@elder-india.com with:

4.     A clear unboxing video showing the issue

5.     A copy of your invoice

 

Once verified, we will arrange a resolution — replacement or refund — at the earliest.

5. Exchanges

The fastest way to get the right product is to:

6.     Return the item you have (once the return is accepted)

7.     Place a fresh order for the desired item separately

6. Refunds

Once we receive and inspect your returned product, we will notify you of the approval status. If approved, refunds will be processed as per the table below:

 

Payment Method	Refund Mode	Timeline
Online Payment (Card / UPI / Wallet / Net Banking)	Original payment source	Within 7–10 business days
Cash on Delivery (COD)	Registered bank account	Within 14 working days

 

⚠️  Please allow additional time for your bank or card issuer to process and reflect the refund. If more than 15 business days have passed since your refund was approved, please write to us at eldermart@elder-india.com.

7. Cash on Delivery (COD) Fee — Strictly Non-Refundable

Orders placed via Cash on Delivery attract an additional ₹99 COD handling fee at checkout. Please note the following:

•        The ₹99 COD fee is non-refundable under any circumstances

•        In case of a return, cancellation, or approved refund on a COD order, only the product amount will be refunded — the COD fee will not be returned or credited in any form

•        For orders placed under the “Pay ₹50 Now & Rest on Delivery” option, the ₹50 advance payment is strictly non-refundable if the order is rejected, refused, or returned by the customer at the time of delivery

•        The ₹50 partial payment is collected as a booking/confirmation amount and will be forfeited in the event of order rejection or non-acceptance at the doorstep

•        We strongly recommend choosing the Prepaid (Full Payment) option to avoid any such deductions and enjoy a seamless refund process if needed

8. European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

The item must be in its original condition — unworn, unused, with tags, and in original packaging — along with proof of purchase.

9. Contact Us

For any return, refund, or order-related queries, feel free to reach out to us:

📧  eldermart@elder-india.com

Our team is happy to assist you.

ElderMart reserves the right to update this policy at any time without prior notice. Please review this page periodically for any changes.